1. Scope

This Privacy Notice applies to information collected by Toner Connection, LLC through this website, customer accounts, orders, contact forms, customer-service communications, and related business interactions. It does not govern third-party websites linked from this site.

2. Information we collect

Depending on how you use the site, we may collect:

• Identity and contact information: name, company, billing and shipping addresses, email address, and phone number.
• Account information: username, password-related credentials, saved addresses, account preferences, and order history.
• Order information: products, quantities, purchase dates, payment status, shipping details, returns, and customer-service records.
• Payment information: payment method and transaction details. Full payment-card information may be handled by a payment processor rather than stored directly by Toner Connection.
• Communications: messages, emails, form submissions, product reviews, and support requests.
• Device and usage information: IP address, browser, device type, pages viewed, referral source, session activity, cookies, and similar technologies.

3. How we use information

• Provide, process, ship, and support orders
• Create and maintain customer accounts
• Process payments, refunds, returns, and warranty claims
• Communicate about orders, service, security, and policy changes
• Respond to questions and product requests
• Improve the website, catalog, customer experience, and operations
• Prevent fraud, abuse, security incidents, and unlawful activity
• Comply with tax, accounting, legal, and regulatory obligations
• Send marketing communications where permitted and honor opt-out requests

4. Cookies and similar technologies

The website may use necessary cookies to operate accounts, shopping carts, checkout, security, and preferences. It may also use analytics or marketing technologies if enabled. Browser settings can limit some cookies, but disabling necessary cookies may prevent parts of the store from functioning correctly.

5. How information may be shared

We may share information with service providers that help us operate the business, such as hosting, ecommerce, payment, fraud-prevention, email, analytics, customer support, accounting, suppliers, warehouses, and shipping carriers. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money. Confirm whether any advertising or analytics practice constitutes “sale” or “sharing” under an applicable state privacy law before publication.

6. Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this notice, including order support, accounting, tax, warranty, dispute, security, and legal requirements. We use reasonable administrative, technical, and physical safeguards, but no online system or transmission can be guaranteed completely secure.

7. Your choices and rights

You may update certain account information by signing in. You may unsubscribe from promotional email through the message instructions or by contacting us. Depending on where you live, you may have rights to request access, correction, deletion, or information about our use or disclosure of personal information. We may need to verify your identity and may retain information where permitted or required by law.

8. Children’s privacy

This website is intended for business and general adult audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the store.

9. Changes to this notice

We may update this notice as technology, operations, or legal requirements change. The revised version will be posted here with an updated effective date.

10. Contact us

For privacy questions or requests, contact Toner Connection, LLC at skyler@toner-connection.com, call (417) 782-8444, or use the contact form.