Eligible toner returns
The legacy policy allows eligible laser-toner products to be returned for refund or exchange for up to one year from the invoice date. Products returned after three months may be subject to a restocking fee of up to 20%.
Returns & RMA
We’ll help make returns straightforward.
Contact us before shipping any product back. We will confirm eligibility and provide the correct return instructions or Return Merchandise Authorization.
How to start a return
- Contact Toner Connection.
Provide your order or invoice number, product number, and reason for return. - Wait for instructions.
We will confirm eligibility and issue an RMA or shipping instructions when required. - Prepare the product.
Include requested packaging, accessories, documentation, and a print sample for quality issues. - Ship using the provided method.
Do not send a product without authorization; unauthorized returns may be delayed or refused.
Return conditions
OEM and non-defective products
OEM products should be unopened and in original packaging for a standard return. Non-defective compatible products should be complete, undamaged, and in resalable condition.
Defective products
Defective-product claims require evaluation. The cartridge, a print sample, packaging, and supporting information may be required before replacement, credit, or refund.
Refund timing
Allow up to seven business days after an approved return reaches the returns department for processing. Your bank or card provider may take additional time to post a credit.
Policy confirmation needed: These terms are based on the legacy Toner Connection policy. Confirm the one-year window, 20% restocking fee, prepaid-label availability, and cartridge-fill requirements before publishing.
Items that may not qualify
- Products returned without authorization
- Opened OEM items returned for reasons other than a verified defect
- Incomplete, altered, abused, or improperly stored products
- Items damaged through incorrect installation or use
- Custom, special-order, clearance, or otherwise identified final-sale items
- Products outside the applicable return or warranty period
Ready to request an RMA?
Have your invoice number, item number, and reason for return ready.